At AUREVIENNE FASHION, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are happy to assist you with our return and refund process.

1. Return Period

We accept returns within 30 days after you receive your order.

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • With original tags attached
  • In the original packaging

Items that show signs of wear, damage, washing, or alteration may not be accepted.

2. How to Request a Return

To request a return, please contact our customer service team:

Email: fansiwen@aureviennefashion.com
Phone: +86 16638335007

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged
  • The wrong item was shipped
  • There is a confirmed quality issue

We recommend using a trackable shipping service when returning items. AUREVIENNE FASHION is not responsible for lost or damaged return packages.

4. Refund Process

Once we receive your returned item and complete an inspection, we will notify you of the refund status.

If your return is approved:

  • Refunds will be issued to your original payment method.
  • Processing time may vary depending on your payment provider.
  • Please allow 5–10 business days for the refund to appear in your account.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

5. Exchanges

If you need a different size, color, or style, please contact us.

Depending on product availability, we will assist you with an exchange or recommend the best solution.

6. Damaged or Incorrect Items

Please contact us within 7 days of receiving your order if:

  • Your item arrives damaged
  • You receive the wrong product
  • The product has a manufacturing defect

Please provide photos and your order details so we can quickly resolve the issue.

7. Order Cancellation

Orders can be canceled within 24 hours after purchase.

Once your order has been processed or shipped, cancellation requests cannot be accepted. You may request a return after receiving your order.

8. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Items without original tags or packaging
  • Items that have been worn, washed, or modified

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

AUREVIENNE FASHION

Email: fansiwen@aureviennefashion.com
Phone: +86 16638335007

Address:
Room 601, No. 6 Langxin 2nd Road, Shiyan, Bao’an District, Shenzhen, Guangdong, China